Effective Date: September 22, 2026
1. Introduction and company information
This Privacy Policy explains how Maple Leaf Spanish Learning Ltd. (“we,” “us,” “our”) collects, uses, discloses, stores, and protects personal information in connection with our Spanish-learning services, including language classes, lessons, online learning resources, registrations, communications, and related business operations.
We are committed to protecting personal information in accordance with applicable privacy laws in Canada, including the Personal Information Protection and Electronic Documents Act (“PIPEDA”) and, where applicable, relevant provincial privacy legislation.
Business name: Maple Leaf Spanish Learning Ltd.
Address: 214 First Avenue, Spanish, ON P0P 2A0, Canada
Email: [email protected]
Phone: +1 (705) 844-9263
2. Data collection and processing
We may collect personal information directly from you, automatically through our website or digital services, and from third parties where permitted by law. The personal information we may collect includes:
- Identification and contact information, such as your name, email address, phone number, mailing address, and emergency contact details where relevant;
- Account and registration information, such as usernames, passwords, class selections, learning preferences, and scheduling details;
- Payment and billing information, such as transaction records and invoicing details, processed through secure payment providers;
- Communication records, including emails, messages, feedback, support requests, and customer service interactions;
- Learning-related information, such as progress records, attendance, assessment results, and course participation data;
- Technical and usage information, such as IP address, browser type, device identifiers, pages visited, and interactions with our website or digital learning tools;
- Any other information you choose to provide to us in the course of using our services.
We process personal information only to the extent necessary for legitimate business purposes, and we limit collection to information that is reasonable for the purposes identified in this Policy.
3. Purpose of data processing
We use personal information for the following purposes:
- To provide Spanish-learning services, lessons, classes, tutoring, and related educational support;
- To register students, manage accounts, and administer schedules, enrollments, and attendance;
- To communicate with students, parents/guardians, and clients about services, updates, billing, and support;
- To process payments, manage invoices, and maintain financial records;
- To personalize learning experiences and monitor progress;
- To improve our website, teaching methods, learning materials, and customer service;
- To maintain security, prevent fraud, and protect against misuse of our services;
- To comply with legal and regulatory obligations;
- To send administrative messages and, where permitted, information about our services, promotions, or events;
- To protect our legal rights, resolve disputes, and enforce agreements.
4. Legal basis for processing
Under Canadian privacy law, we generally rely on one or more of the following bases to process personal information:
- Your consent, express or implied, where required and appropriate;
- Performance of a contract or steps taken at your request before entering into a contract;
- Legitimate business purposes, including service delivery, administration, security, and service improvement, where such purposes are reasonable and appropriate;
- Legal and regulatory compliance, including recordkeeping, taxation, and responding to lawful requests;
- Protection of interests, including preventing fraud, ensuring safety, and defending legal claims.
Where consent is the basis for processing, you may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.
5. Data sharing and third parties
We may share personal information with third parties only as necessary and in accordance with this Policy and applicable law. These third parties may include:
- Payment processors and financial institutions for payment handling and fraud prevention;
- Website hosting, cloud storage, email, analytics, and IT service providers;
- Scheduling, learning management, and communication platform providers;
- Professional advisers such as accountants, auditors, lawyers, and insurers;
- Government bodies, regulators, law enforcement, or courts where required by law;
- Other third parties with your consent or at your direction.
We require third-party service providers to protect personal information and to use it only for authorized purposes. We do not sell personal information.
6. Data transfer to third countries
Some of our service providers may store or process personal information outside Canada, including in the United States or other jurisdictions. As a result, personal information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or government authorities in those locations.
Where we transfer personal information outside Canada, we take reasonable steps to ensure that appropriate contractual, technical, and organizational safeguards are in place to protect the information in a manner consistent with Canadian privacy requirements.
7. Storage duration
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required or permitted by law. Retention periods may vary depending on the type of information and the applicable legal or operational requirements.
In determining retention periods, we consider:
- The nature of the information;
- The purpose for which it was collected and used;
- Legal, accounting, tax, and recordkeeping obligations;
- Dispute resolution and enforcement needs;
- Security and risk management considerations.
When personal information is no longer required, we take reasonable steps to securely destroy, delete, or anonymize it.
8. User rights
Subject to applicable law, you may have the following rights regarding your personal information:
- Access: request access to the personal information we hold about you;
- Rectification: request correction of inaccurate or incomplete personal information;
- Erasure: request deletion of your personal information where permitted by law;
- Restriction: request limitation of processing in certain circumstances;
- Data portability: request a copy of certain information in a structured, commonly used format, where applicable;
- Objection: object to certain uses of your information where permitted by law.
To exercise any of these rights, please contact us using the details in the Contact Information section. We may need to verify your identity before responding to your request. We will respond within a reasonable timeframe and in accordance with applicable legal requirements.
9. Withdrawal of consent
Where our processing is based on your consent, you may withdraw that consent at any time by contacting us. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
Please note that withdrawing consent may limit our ability to provide some services, such as class registration, online access, communications, or payment processing. We will explain any consequences of withdrawal where appropriate.
10. Right to complain
If you have concerns about our privacy practices, please contact us first so we can attempt to resolve the issue promptly.
You may also have the right to complain to the Office of the Privacy Commissioner of Canada or another applicable privacy regulator if you believe your privacy rights have been violated.
Contact details for the Office of the Privacy Commissioner of Canada can be found on its official website.
11. Data security
We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, alteration, or destruction. These measures may include:
- Access controls and account authentication;
- Encryption and secure transmission methods where appropriate;
- Restricted access to personal information on a need-to-know basis;
- Staff awareness and privacy obligations;
- Regular review of security practices and vendor protections.
However, no method of transmission or storage is completely secure. While we strive to protect personal information, we cannot guarantee absolute security.
12. Contact information
If you have questions, requests, or concerns about this Privacy Policy or our handling of personal information, please contact:
Maple Leaf Spanish Learning Ltd.
214 First Avenue, Spanish, ON P0P 2A0, Canada
Email: [email protected]
Phone: +1 (705) 844-9263
13. Changes to privacy policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updated version will be posted on our website with a revised effective date.
We encourage you to review this Privacy Policy periodically. Your continued use of our services after any changes are posted means you acknowledge the updated Policy, to the extent permitted by law.